What Items Are Prohibited?

The safety of our employees and service providers (including our customers, and all of their belongings always comes first. The following items (“Prohibited Items”) are banned from being moved or stored by MYLO:

• All firearms. Anything primarily used as a weapon
• Anything that’s illegal, such as drugs, drug paraphernalia, stolen property, and anything else that you can get arrested for possessing
• Anything that contains liquids and/or could ooze or leak. This includes things like shampoo bottles, paint cans, and cleaning sprays
• Anything explosive or combustible, such as ammunition, explosives, fireworks, and other flammables like gas, oil, kerosene, paint, and lighter fluid
• Anything that is or was alive. This includes things like house plants, fruit, meats, cheeses, animals, insects, fungal or bacterial cultures, etc.
• Anything that is (or was) edible. This includes any perishable and non-perishable food items.
• Anything that smells, including anything that may attract insects or vermin as well as all hazardous items, toxic materials, items that produce gas or odors, and items that may increase in size or burst
• Anything that cannot safely fit through the exit or entrance to the customer’s dwelling
• Anything that has not been adequately prepared or packaged for storage, such as:
• Items packed in garbage bags, laundry bags, or milk crates
• Outdoor grills, ovens and stoves that have not followed the prescribed prep process. See article here for detailed instructions
• Appliances that have not been disconnected and/or drained
• Commercial copiers or printers that have not had the toner removed
• Anything that requires specialized tools, equipment, and expertise to handle, transport, and store safely, such as:
• Upright and grand pianos (does not apply to digital keyboards)
• Grandfather clocks and other large mechanical clocks with precision movements
• Pool tables
• Aquariums
• Commercial display cases
• Commercial refrigerators and stoves
• Mechanical or adjustable beds (unless fully disassembled before pickup)
• Universal workout machines
• Generally, anything that might get outside of their box, tote, or packaging and harm others, our customers’ and company’s property, or our storage facility.

What happens if we discover prohibited items in storage:

Storage of any Prohibited Items may result in additional fees and penalties, including and up to termination of your entire MYLO account. All outstanding payments are due immediately upon termination. Prohibited Items that we discover will be quarantined and, at our sole discretion, either disposed of or returned to you, at your cost.

If you have any questions about our Item Rules, please contact your Service Coordinator or Customer Solutions before your appointment by emailing [email protected].

Fragile Items Policy:

Fragile items are not eligible for the coverage provided under our paid protection plans. Our Basic Protection Plan covers damages at $1.00 (one dollar) per pound. MYLO has no liability for certain types of damage that are defined below.

Some items need extra care during transportation and storage. Accordingly, we have policies that govern our movement or storage of items that could reasonably be called “fragile” (“Fragile Items”). We have guidelines for what constitutes a Fragile Item, but the guidelines below are not a complete list of all Fragile Items. These policies affect your ability to move or store certain items and our liability under our policy Protection Plans for damages to Fragile Items.

Please avoid storing Fragile Items in MYLO facilities. If you choose to move or store Fragile Items, please pack your items carefully so that they’re not damaged during transportation or in storage. We recommend padding your items and the inside of our totes or boxes with packing materials such as bubble wrap and packing paper. We reserve the right to refuse to accept any Item that appears insufficiently sturdy or too poorly packed for transit or storage, or we may require that you purchase Supplies and/or elect to use our Packing Services before we will move or store your Item.

Furniture that incorporates glass (in a tabletop or anywhere else) must be disassembled so that any glass pieces can be adequately protected. MYLO reserves the right to refuse to store any glass items that cannot be adequately protected.

Many common household items are Fragile Items. You already know which ones those are, but for the avoidance of any doubt, common fragile items include without limitation all glassware, dishes, ceramics, pottery, ornaments, and crystal.

We consider all electronics to be Fragile Items, including without limitation TVs, computers, tablets, phones, printers, hard drives, and stereos, unless these items are packed by our team in a specialized box.

We are not liable for internal derangement. In addition to electronics, the internal workings of musical instruments, appliances, and mechanical devices are also fragile. Since we are not able to certify the condition and internal functionality of electronics, musical instruments, appliances, or mechanical devices before we store them, we are not liable for any mechanical or electrical derangement, defect, or internal damage that may occur.

Particleboard is made from small particles of wood, such as sawdust and wood chips, which are glued and pressed together to form a sheet. Particleboard is weaker than other furniture materials, like plywood or solid wood. Particleboard items are unable to be packed securely for commercial transport unless completely disassembled and repackaged. For these reasons we consider all particleboard items Fragile Items. Many particleboard items are covered by a wood veneer, and we may not be able to identify all particleboard furniture as such prior to moving, storing, or inventorying the item. The timing of when it becomes known that an Item is made of particleboard has no effect on this policy or the item qualifying as a Fragile Item.

Some materials possess an inherent vice that causes them to corrode or degrade over time or makes them susceptible to damage from atmospheric changes in temperature and humidity. Items containing these materials are considered Fragile Items. We disclaim all liability for damage arising from the inherent vice of materials and from changes in temperature and humidity, including without limitation the growth of mold and mildew.

OUR TERMS OF SERVICE LIMIT OUR LIABILITY FOR DAMAGES TO FRAGILE ITEMS. BY ACCEPTING THIS AGREEMENT AND USING MYLO, YOU AGREE TO THE CONDITIONS OF OUR TERMS OF SERVICE, INCLUDING OUR LIMITATION OF LIABILITY FOR FRAGILE ITEMS.

Items That Require A Fragile Item Waiver:

The Fragile Item Policy above applies whether or not you or a MYLO service provider identifies an item as fragile when it is being picked up.

However, for certain items, the likelihood of damage during transportation and storage is especially high, in spite of the precautions we take to keep your items safe. For the purpose of clear communications and setting the right expectations, we may only store certain Fragile Items after you explicitly agree to waive all of MYLO’s liability for potential damages by signing a specific waiver. You must agree to this waiver, understanding that in the event of damage to the item while in the care of MYLO, you will not be entitled to any compensation through our claims process.

We require waivers for the following items, and may require waivers for other Fragile Items that our team identifies, at their sole discretion:

• Guitars or any musical instruments that are not stored in a hard case
• Table games (e.g. pinball machines, foosball tables) and arcade cabinets
• Miscellaneous media (e.g. videotapes, video games)
• Loose electronic items that our team packs for you, including without limitation servers, oversized stereo receivers, speakers, and computers, but excluding TVs, lamps, and any items we sell specific boxes for
• Furniture with mirrors, other glass panels, or glass tops that cannot be disassembled
• Statues and other fragile large decor (less than 300 lbs)
• Large or fragile chandeliers (with glass elements)
• Neon signage
• Large Ikea wardrobes that are not disassembled
• Oil paintings, other oil-based artwork, or other artwork that is highly sensitive to changes in environment

If MYLO chooses to store any of the items above without first requiring a signed waiver, the items are still Fragile Items, with the same limits to liability that are outlined above.

Items That Require Professional Crating:

In addition to the liability for damages, we care deeply about the safety of our employees. Some items pose a safety hazard unless they are packaged in a specific manner. You must have these items professionally crated before we arrive, or we will not be able to store them. At the discretion of our operations team, if there is no safety concern with handling the item, we can apply a Fragile Item Waiver to these items as an exception.

• Furniture items where any part is crafted from marble, granite, travertine, or other natural or manufactured stone
• Slabs of marble, granite, travertine, or other natural or manufactured stone
• Glass tabletops or mirrors larger than 5 feet in any dimension
• Items where any part is made from Lucite or any type of acrylic glass (Crylux, Plexiglas, Acrylite, Lucite, and Perspex)
• Any furniture items that are crafted entirely from glass
• Large framed artwork (40 inches x 60 inches and larger)
• TVs larger than 65 inches, unless in the manufacturer’s original box

Valuables And Special Items; Additional Considerations

Valuable Documents

While not prohibited, we strongly advise that you should not store any “Valuable Documents”, including any currency, bonds, deeds, stock certificates, IOUs, securities, or stamps; any official personal documents (such as passports, driver’s licenses, green cards, visas, birth or marriage certificates, etc.) or anything that contains personally identifiable information, such as date of birth, social security number, mortgage number, or a bank account number. This is not an exclusive list of Valuable Documents or personally identifiable information. Basically, do not store anything that contains information that can be used to steal someone’s identity or a document that you may urgently need at a moment’s notice. By executing this Agreement, you understand and agree that if you choose to store Valuable Documents, to the fullest extent permitted by law, you waive all rights and claims against MYLO arising in any way from storing these things with Your Belongings.

Items of Exceptional Value

The storage of “Items of Exceptional Value” is not recommended. Any item that has a replacement value greater than $100 per pound is considered an Item of Exceptional Value. Examples of such items include without limitation fine art, antique furniture, autographed or special-edition books or memorabilia, jewelry, furs, fine musical instruments, digital files, sentimental items, historical artifacts, and all unique or rare items that cannot be replaced or whose value substantially exceeds the cost of a similar new item. If you store or move these items with MYLO, we strongly recommend that you take out an insurance policy from a third party to cover the full value of the items. Our liability for loss or damage to these items will be limited by your Protection Plan, and is likely to be much less than the value of the items to you. If you purchase a Protection Plan for of an Item of Exceptional Value, the Item must be inventoried as an Item that’s protected by your Purchased Protection Plan, and your recovery will be limited to the declared value of the item as reported in your Protection Plan inventory, not the actual replacement value (not collectors’ value or sentimental value) of the item (or an item of similar quality). Moreover, MYLO reserves the right to determine (at our sole discretion) to refuse to move or store any item.

Digital Files

We strongly recommend that you make and retain copies of any digital files before storing them in MYLO facilities on hard drives, memory sticks, DVDs, or any other digital storage media. MYLO is not responsible for the loss or corruption of digital files under any circumstances.

Contact Us

If you have any questions about these Terms, please email us at [email protected] or send a letter to:

MYLO, Inc.

30 S 9th St

Minneapolis, MN 55402