Capitalized terms not defined in this Limited Security Warranty have the meaning given to them in MYLO’s Terms of Use (the “Agreement”), which are incorporated herein by reference.

Subject to the terms, limitations, exclusions, and conditions of this Limited Security Warranty and the Agreement, and solely to the extent covered by MYLO’s insurance policy, MYLO will reimburse you for:

Loss of or damage to (i) your properly packed Items that have been damaged, lost or stolen while in the possession of MYLO Service Providers, up to a maximum of US $1.00 per pound per Item (the “Limited Security Warranty”) and a total maximum of US $2,000 in aggregate per Shipment; or (ii) damage to your household or property (damage to walls, handrails, floors, etc.) caused by a Service Provider’s gross negligence or willful misconduct up to $50 (fifty dollars) per square foot and a total maximum of US $1,000 in aggregate per User subject to the Property Limitations in our Protection Plans policy; and/or (iii) damage to both your Belongings and your property caused by the gross negligence or willful misconduct of Service Providers up to a total maximum of $2,500 in aggregate per User subject to the limitations in (i) and (ii). In order to be eligible for reimbursement under (i), (ii), or (iii), you must timely notify MYLO of any applicable damage while the assigned Service Providers remain present during or after the performance of services, including reporting damage to an inventoried Item on the inventory form prior to signing, and initiate a claim directly with Customer Solutions within three (3) days of the appointment when damage occurred. MYLO shall have the right to decrease or deny reimbursement to the extent that your or a third party’s negligence or willful act contributed to the claimed damage.

Under no circumstances shall MYLO have any liability, or any responsibility to reimburse you, for any damages to any Items that MYLO has not individually and specifically inspected, packed, sealed and photographed, including without limitation any items inside or in some way obscured by other items or packaging, or any boxed, sealed, or packaged Item that is not specifically identified as Carrier Packed (CP) in the Stored Items Inventory or the Property Protection Inventory that is prepared and signed at origin. Any such items are excluded from coverage. 

Notwithstanding anything to the contrary, MYLO shall have the right, in its sole discretion, to inspect and determine the value of any damage to an Item, household, or personal effects, the value of a lost Item, and whether a damaged Item, household, or personal effect is capable of being repaired. You may also purchase additional protection, such that your protection is the greater of the legal minimum price per pound or the amount of additional protection purchased. You may purchase additional protection of either $1,000 or $2,500, in each case in aggregate per User. Please visit www.getmylo.com or contact us at (612) 200-2648 for more details, including current rates for additional protection, and/or to purchase additional protection. You are free later to cancel your protection plan. However, cancellation or failure to make payments each month means that your protection will revert to the default total maximum of US $1.00 per pound in aggregate per User. Once you have selected your protection level, you cannot upgrade or change your protection level, except you may cancel your additional protection at any time.

If you purchase additional coverage and then at any point reach your maximum total claim amount, MYLO will immediately cancel any later scheduled monthly protection plan payments from you and default your Limited Security Warranty coverage down to a total maximum of US $1.00 per pound in aggregate.

In order to be eligible for either Limited Security Warranty, you must: (i) have photographs of your Items (in order to allow us to confirm the pre-packing condition of the Items); (ii) pack your Items into approved boxes or totes (“Totes”); (iii) promptly examine your Totes and Items when MYLO returns them to you, and (iv) immediately notify the MYLO representative who return-delivered your Item in writing of any loss of or damage to your Items at the time of delivery or within five (5) days of delivery; and (v) read and agree to abide by the terms of the MYLO Damage Claim Form, which will be emailed to you upon request (subsections (i) through (v) of this paragraph, collectively, the “Warranty Requirements”). The MYLO Damage Claim Form for customers with a maximum coverage of US $1.00 per pound in aggregate per User is also available here. The Damage Claim Forms for customers who purchased $1,000 or $2,500 of additional protection is available here or here respectively. For clarity, this MYLO Limited Security Warranty Policy shall not apply to any Items shipped directly by you or on your behalf to MYLO.

Upon receiving notice of lost or damaged Items, MYLO will investigate the cause of loss or damage. If MYLO determines, in its sole discretion, that the loss or damage was due to unauthorized tampering with or access to the Items, MYLO will pay to you either (i) the cost of repair of the damaged Items (up to the aggregate per-user limit expressly set forth herein and selected by you), or (ii) the current replacement fair market value of the lost or damaged Items (up to the aggregate per-user limit expressly set forth herein and selected by you) subject to IRS rules of depreciation for determining value, whichever is less. MYLO shall be entitled to require proof of the initial purchase price, repair cost, and/or replacement value, and/or fair market value of any damaged or stolen Items.

You agree that MYLO shall have no liability for any loss of or damage to any Items if you breach or have breached any provision of the Agreement, or if you fail or have failed to comply with any of the Warranty Requirements above, including without limitation, any failure to have photographs taken of any missing or damaged Items prior to packing the Items or failure to notify MYLO of any or lost or damaged Items immediately upon delivery. The Limited Security Warranty is not insurance and should not be considered a replacement or stand-in for any kind of insurance. We strongly encourage you to purchase insurance from a third-party not affiliated with MYLO for all of your Items.

The Limited Security Warranty does not apply to, and MYLO shall not in any event be liable for, any loss or damage that falls into the following categories: (i) loss or damage to the Items which does not arise as a direct consequence of any breach of this Agreement by MYLO or any deliberate or grossly negligent act or omission on the part of MYLO or its contractors; (ii) loss of or damage to any Prohibited Items (as defined in the Item Rules); (iii) loss or damage to composite wood items, such as pressboard, particle board or ready-to-assemble furniture; (iv) loss or damage to the internal workings of electronic items; (v) missing hardware for items MYLO did not disassemble; (vi) loss or damage to items that were previously damaged or repaired; (vii) loss of business, sales, revenue, profits or anticipated savings; (viii) loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused; (ix) loss or damage due to emotional distress; or (x) consequential damages of any character; or (xi) loss of or damage to Items in connection with any Force Majeure Event (as defined in the Agreement).

You acknowledge and agree that the Limited Security Warranty set forth herein and the Protection Plans incorporated in the Agreement shall be your sole and exclusive remedy and MYLO’s total liability to you in connection with any lost, stolen, or damaged Items.

Contact Us

If you have any questions about these Terms, please email us at [email protected] or send a letter to:

MYLO, Inc.

30 S 9th St

Minneapolis, MN 55402