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Limited Security Warranty

Last Updated: May 13th, 2026

Capitalized terms not defined in this Limited Security Warranty have the meaning given to them in MYLO's Terms of Use (the "Agreement"), which are incorporated herein by reference.

Subject to the terms, limitations, exclusions, and conditions of this Limited Security Warranty and the Agreement, and solely to the extent covered by MYLO's insurance policy, MYLO will reimburse you for:

Loss of or damage to (i) your properly packed Items that have been damaged, lost or stolen while in the possession of MYLO Service Providers, up to a maximum of US $1.00 per pound per Item (the "Limited Security Warranty") and a total maximum of US $10,000 in aggregate per Shipment for Basic (also referenced as Standard) protection; or (ii) damage to your household or property (damage to walls, handrails, floors, etc.) caused by a Service Provider's gross negligence or willful misconduct up to $50 (fifty dollars) per square foot and a total maximum of US $1,000 in aggregate per User subject to the Property Limitations in our Protection Plans policy. In order to be eligible for reimbursement under (i) or (ii), you must timely notify MYLO of any applicable damage while the assigned Service Providers remain present during or after the performance of services, including reporting damage to an inventoried Item on the inventory form prior to signing, and initiate a claim directly with Customer Solutions within sixty (60) days of the appointment when damage occurred for intrastate moving, labor, and storage services, or within nine (9) months of the delivery date for interstate Household Goods shipments (or, in the case of non-delivery, within 9 months after a reasonable time for delivery has elapsed), as required by 49 C.F.R. § 370.9. MYLO shall have the right to decrease or deny reimbursement to the extent that your or a third party's negligence or willful act contributed to the claimed damage.

For purposes of eligibility under purchased protection plans (Silver, Gold, or Full Value Protection), MYLO shall have no liability for damage to any Items that MYLO has not individually and specifically inspected, packed, sealed, and photographed, including without limitation any items inside or in some way obscured by other items or packaging, or any boxed, sealed, or packaged Item that is not specifically identified as Carrier Packed (CP) in the Stored Items Inventory or the Property Protection Inventory that is prepared and signed at origin. Items that do not meet these requirements remain covered under Basic (Standard) protection of $1.00 per pound per Item up to the aggregate maximum set forth above, but are not eligible for reimbursement under any purchased protection plan.

Notwithstanding anything to the contrary, MYLO shall have the right, in its sole discretion, to inspect and determine the value of any damage to an Item, household, or personal effects, the value of a lost Item, and whether a damaged Item, household, or personal effect is capable of being repaired. You may also purchase additional protection through MYLO's Silver Protection plan (up to $1,500 in aggregate per Shipment) or Gold Protection plan (up to $5,000 in aggregate per Shipment), as further described in our Protection Plans policy. Please visit www.getmylo.com or contact us at (612) 200-2648 for more details, including current rates for additional protection, and/or to purchase additional protection. You are free later to cancel your protection plan. However, cancellation or failure to make payments each month means that your protection will revert to the default Basic protection of US $1.00 per pound per Item up to the aggregate maximum set forth herein. Once you have selected your protection level, you cannot upgrade or change your protection level, except you may cancel your additional protection at any time.

If you purchase additional coverage and then at any point reach your maximum total claim amount, MYLO will immediately cancel any later scheduled monthly protection plan payments from you and default your Limited Security Warranty coverage down to Basic protection of US $1.00 per pound per Item up to the aggregate maximum set forth herein.

In order to be eligible for the Limited Security Warranty, you must: (i) have photographs of your Items (in order to allow us to confirm the pre-packing condition of the Items); (ii) pack your Items into approved boxes or totes ("Totes"); (iii) promptly examine your Totes and Items when MYLO returns them to you; (iv) notify MYLO of any loss of or damage to your Items in accordance with the claim notice deadlines set forth above; and (v) submit a written claim to Customer Solutions in accordance with the procedures described in our Protection Plans policy (subsections (i) through (v) of this paragraph, collectively, the "Warranty Requirements"). For clarity, this MYLO Limited Security Warranty Policy shall not apply to any Items shipped directly by you or on your behalf to MYLO.

Upon receiving notice of lost or damaged Items, MYLO will investigate the cause of loss or damage. If MYLO determines, in its sole discretion, that the loss or damage was due to unauthorized tampering with or access to the Items, MYLO will pay to you either (i) the cost of repair of the damaged Items (up to the aggregate per-shipment limit expressly set forth herein and selected by you), or (ii) the current replacement fair market value of the lost or damaged Items (up to the aggregate per-shipment limit expressly set forth herein and selected by you) subject to IRS rules of depreciation for determining value, whichever is less. MYLO shall be entitled to require proof of the initial purchase price, repair cost, and/or replacement value, and/or fair market value of any damaged or stolen Items.

You agree that MYLO shall have no liability for any loss of or damage to any Items if you breach or have breached any provision of the Agreement, or if you fail or have failed to comply with any of the Warranty Requirements above, including without limitation, any failure to have photographs taken of any missing or damaged Items prior to packing the Items or failure to notify MYLO of any or lost or damaged Items within the claim notice deadlines set forth above. The Limited Security Warranty is not insurance and should not be considered a replacement or stand-in for any kind of insurance. We strongly encourage you to purchase insurance from a third-party not affiliated with MYLO for all of your Items.

The Limited Security Warranty does not apply to, and MYLO shall not in any event be liable for, any loss or damage that falls into the following categories: (i) loss or damage to the Items which does not arise as a direct consequence of any breach of this Agreement by MYLO or any deliberate or grossly negligent act or omission on the part of MYLO or its contractors; (ii) loss of or damage to any Prohibited Items (as defined in the Item Rules); (iii) loss or damage to composite wood items, such as pressboard, particle board or ready-to-assemble furniture; (iv) loss or damage to the internal workings of electronic items; (v) missing hardware for items MYLO did not disassemble; (vi) loss or damage to items that were previously damaged or repaired; (vii) loss of business, sales, revenue, profits or anticipated savings; (viii) loss or damage which was not reasonably foreseeable at the date of entering into this Agreement, regardless as to how such loss or damage was caused; (ix) loss or damage due to emotional distress; or (x) consequential damages of any character; or (xi) loss of or damage to Items in connection with any Force Majeure Event (as defined in the Agreement).

You acknowledge and agree that the Limited Security Warranty set forth herein and the Protection Plans incorporated in the Agreement shall be your sole and exclusive remedy and MYLO's total liability to you in connection with any lost, stolen, or damaged Items.