This is an extension of the MYLO Terms of Use. This document outlines the Standard Pricing for new MYLO customers. MYLO reserves the right to change the Standard Pricing for new customers, or to offer promotional pricing to any customers at any time.

Local Moving Service With Transportation

Your cost for Local Moving Service is determined by the actual time spent conducting your service as measured by MYLO from the time we arrive at origin until the end of your service appointment as well as the size of the vehicle and crew necessary to complete your appointment in a reasonable length of time. This includes the time it takes to travel from origin to other locations to complete your service. We may provide an estimate of the time and cost to complete your requested service when you book your appointment. Our estimates are based on industry averages and the information we receive from you during checkout. However, your final service cost will not be finalized until the end of your service appointment.

Our pricing structure for local moving with transportation is based on 1) the size of vehicle(s) we need to accomplish your job; 2) the size of the crew that is required to finish your job in a timely manner, 3) the date of your service, 4) the length of time it takes to complete your service, 5) the total miles traveled to complete your job, and 6) other infrequent factors outlined below.

Vehicle and Equipment Rate

In the simplest terms, we charge a flat rate per vehicle. Our vehicles arrive fully stocked with equipment to move and protect Your Belongings. If your job requires multiple vehicles, then you will see a charge for each vehicle. The flat rate per vehicle depends on the size of the vehicle that’s necessary to transport your shipment. If no vehicle is requested, no charges for vehicle and equipment will apply.

Crew Size

We charge a flat rate per hour per mover. The clock starts when we arrive at the starting address and ends when we finish properly unloading your belongings at their destination. The size of the crew we assign to your job is based on the average number of providers needed to complete your service in a timely manner.

Please keep in mind that the number of crew members assigned to your job does not necessarily mean that your move will cost more or less since a larger crew may accomplish more in less time than a smaller crew and vice versa. For example, if a 4-person crew were to take 3 hours to accomplish what a 3-person crew may accomplish in 4 hours, then the total cost for either crew would be about the same. 

Date of Service

To keep costs low, we offer flexible scheduling based on demand. Some days are likely to be busier than others. We will always apply the same rate on your date of service that we used to calculate your estimate. We guarantee the hourly rate per crew member that is communicated to you when you book your appointment will not increase.

Length of Service 

The length of time to complete your service is rounded to the nearest 15-minute increment at the end of your appointment. You can monitor your crew’s progress throughout your appointment from your mobile dashboard.

To be clear, rounding to the nearest 15-minute increment may increase or decrease the time charged to complete your appointment. Here is how hourly increments will round to the nearest 15-minutes.

Origin and Destination Fee

The origin and destination fee (travel fee) may be as low as $0. It depends how far we need to travel to arrive at origin or return from destination. If the distance to your pickup location or the distance to return from your destination is more than our local travel radius, then a flat rate per mile will apply but only for each mile after that the vehicle(s) dispatched to your location travels beyond the local travel radius. If a travel fee applies, we consider the size of the vehicle(s) necessary to accommodate your shipment because larger vehicles are generally more expensive to operate. The hourly cost for your vehicle and applicable travel fees will be communicated to you when you order this service.

Our technology considers geographic location and/or travel time among other factors when assigning or selecting your vehicle and crew and favors the option that provides you with an economical solution.

Energy and Convenience

An energy and convenience fee will be assessed at the time of payment to provide secure and convenient transactions through the MYLO Platform subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). This fee may be as low as Stripe’s standard Fees per transaction at the time of payment, which are listed on the Stripe Pricing Page and are subject to change at Stripe’s discretion. To account for variances in Stripe’s fees and/or other factors, the energy and convenience fee that applies is subject to change solely at our discretion, but will not exceed twice the amount of Stripe’s standard Fees per transaction. The amount of the energy and convenience fee that applies will be communicated at the time of payment and added to the total amount due.

Other Potential Charges 

Hold Time: Sometimes we need to hold items in a vehicle overnight or for a few hours while our customers are closing on their new home. We charge $100/hour per vehicle during business hours. 

Specialty Items: If you have any hard-to-move items, you may see an extra charge on your invoice. We will notify you if we are going to charge more to move an item before we move it. Examples include pianos, gun safes, hot tubs, etc. 

Two-hour Minimum: At least two hours of service will apply to all moving service appointments regardless of the actual length of the appointment or whether the service is accomplished in less time than two hours. 

Moving Service Without Transportation

Your cost for Professional Movers without the use of a vehicle is determined by the actual time spent conducting your service, as measured by MYLO from the time we arrive until the end of your appointment. The hourly rate per crew member will be communicated to you when you order this service.

Storage Plans

Your Storage Plan is determined by the amount of volume Your Belongings take up, as measured by MYLO or its authorized Storage Partners or affiliates, after Your Belongings have been picked up. We may provide you with an estimate before we pick up Your Belongings based on the size of the Storage Plan you select, but your Storage Plan will not be finalized until everything is back in our warehouse (many people have a hard time determining exactly what they want to store ahead of time).

MYLO is a local service, and the way that we provide the Services related to the moving or storage of Your Belongings will depend on the locations where Your Belongings are located at the time you initiate the Services (your “Local Service Area” or “Service Zone”). Your Local Service Area is determined either by the US Postal code or the street address you provide to initiate and effect the Services in accordance with our list of Service Zones.

The Services and operating hours of the storage facilities in the MYLO Network may vary by Service Zone at the sole discretion of MYLO. MYLO will have the right to use variable pricing based upon Service Zones given the varying costs of materials and resources in certain Service Zones. Your Local Service Area, where your Belongings are first picked up, will impact the prices MYLO charges for the Services (as laid out in our Standard Pricing). The prices of Storage Plans and any other requested product or service will be communicated to you when you schedule your pickup appointment. You can see the price for different storage plans or services by visiting our website. You may request the provision of Services outside your Local Service Area, however, MYLO may provide such Services at a variable price to be determined by MYLO and approved by you prior to delivery. You understand and agree that MYLO is under no obligation to store Your Belongings in a specific location, but you will always have access to Your Belongings through our website and/or mobile application.

Your monthly “Billing Cycle” begins on the date we first pick up Your Belongings. For example, if we pick up Your Belongings on the 5th of the month, your second Billing Cycle begins on the 5th of the next month. Each Billing Cycle after that would likewise begin on the same day of the month as your first pickup, unless the month doesn’t have a date with that day of the month, in which case your Billing Cycle will occur on the final day of the month. You can view the date of your next bill on your Account page. We cannot make changes to your Billing Cycle or alter the date on which you get charged.

Rent for Storage Plans must be paid in advance, on the first day of every Billing Cycle. Your Storage Plan is not refundable (even partially) if you cancel your account in the middle of a Billing Cycle. If you upgrade your account in the middle of a Billing Cycle, you will be charged a prorated portion of the increase on the first day of the next Billing Cycle.

MYLO pricing is based in part on how long you are willing to commit to store Your Belongings. Each Storage Plan has a Minimum Commitment. When you sign up for (or switch to) a Storage Plan, you are agreeing to pay the rent for that Plan for the duration of the Minimum Commitment.

MYLO may charge you, at once, all remaining rent to meet any applicable Minimum Commitment if you will not otherwise be meeting the minimum, such as when you get all Your Belongings delivered to you prior to the expiration of a Minimum Commitment and indicate that you do not intend to further store with MYLO.

Rent is non-refundable. Or stated in a lawyerly way: Under no circumstance will you be entitled to a refund of a Storage Plan’s Minimum Commitment. Even if you get Your Belongings delivered before your Minimum Commitment is up, your rent will not go down, and you agree to pay MYLO the remainder of your Minimum Commitment.

If you upgrade to a larger Storage Plan before your Minimum Commitment is up, the Minimum Commitment of your new plan will be reduced by the amount that you paid prior to your upgrade.

Protection Plans

Protection packages cover the value of your property during your move or throughout your term in storage. We provide complimentary Standard Protection of up to $1.00 per pound per item at no additional charge and offer additional property protection at Silver and Gold rates that are communicated when you order this service.

Protection packages for local moves with or without storage may be applied to any item(s) of your choosing. The cost for a Protection Plan that is purchased for Items that are moved but not stored will be assessed at the time of purchase and without recurrence. Fees for Protection Plans for Items that enter MYLO Storage will be assessed monthly, on the same Billing Cycle as your Storage Plan. Protection Plans for stored items are not subject to the Minimum Commitment. Fees for Protection Plans are non-refundable. Under no circumstance will you be entitled to a refund of your Protection Plan. Similarly, Protection Plans may not be purchased retroactively or be added to a shipment after a service appointment has been begun.

Services

Appointments

MYLO will charge fees for Appointment services that are within your Local Service Area as communicated when the appointment is scheduled. Our advice to minimize appointment time and fees is to be well organized, have your boxes packed and ready when we arrive for the appointment, disassemble all furniture, and create a clear path to what needs to be picked up from the street.

We also recommend following advised pickup or delivery schedules to improve efficiency and to reduce your cost and emissions. Your cost for Appointment services will be communicated at checkout. Appointments, including deliveries, within your Local Service Area are subject to availability on a first-come, first-served basis. 

MYLO does not guarantee availability of specific delivery windows. MYLO will take commercially reasonable efforts to honor requests for “rush deliveries” or “on-demand orders” when there are no appointment windows available in your Local Service Area. Please contact Customer Solutions or your Service Coordinator to make this request. Rush delivery requests may come with an additional charge, but any such charges would be mutually agreed upon by you and MYLO prior to delivery. 

Cancellations / Reschedules

Servicing appointments is costly for us. If you cancel or reschedule at the last minute or fail to show up at your appointment, we can’t recoup these costs or make your appointment time available to someone else. We need advance notice of any material changes to your appointment, including cancellations, reschedules, or large changes to the items being picked up or delivered. If you fail to provide us with advance notice of these changes prior to your appointment, we will charge you a cancellation or rescheduling fee. If you are not present at your appointment, we will charge you a non-appearance fee. The amount of notice that we require and the amount of the fees will be communicated to you when you schedule your appointment.

Charges

You may book your appointment for as low as $0. We’ll validate your payment method when you book with us and place a hold on your card for the amount of your deposit, but no charges will apply until 72 hours after you book or within 72 hours of your appointment, whichever occurs first. The amount of your deposit will be communicated at checkout. Charged deposits are non-refundable. Under no circumstance will you be entitled to a refund of your deposit after payment is applied.The cost for retail items, like mattress bags or TV boxes, will be assessed at the time of purchase. No other charges will apply until your service appointment is complete. We’ll perform a pre-authorization check with the credit card on file three days before your service appointment. If you book your service within 72 hours of your appointment, then we’ll perform a pre-authorization check at the time of booking. Pre-authorization checks are for the unpaid portion of your total estimated service cost. If your first pre-authorization fails, we’ll try again 24 hours later. If the second attempt fails, your appointment will be auto-canceled. All estimated service costs and fees will be communicated to you when you schedule your appointment. Your actual total service cost will not be finalized until the end of your service appointment.

Totes, Blankets, And Packing Supplies

We recommend that you use our MYLO totes to store any items that would fit inside. Our totes are sturdy and help protect your items during transport and storage. We like them so much that we rent them to you, for the duration that you store Your Belongings in them, for free. If you would like to use our totes at home, or for any reason other than storing Your Belongings in MYLO, you may purchase our totes for a fee (the “tote Purchase Fee”). We will automatically charge you for the purchase of any totes that are in your possession (and not in storage with MYLO) for longer than the “Swap Period.” The amount of the tote Purchase Fee and the length of the Swap Period will be communicated to you before or at your appointment. We may charge you the tote Purchase Fee for totes that were used for any purpose other than storage with MYLO, even if the totes are returned to us. We may charge you ordinary service fees for appointments completed in order to retrieve empty totes from your possession. To avoid these fees related to tote purchases or retrieval, we strongly recommend that you use the liner bags provided to you, and in certain circumstances we may require that you use liner bags.

Many of the supplies we use as part of our Packing Services are included in the base rate of your Appointment when you order includes Packing Services. As an extension of this service, we also offer a selection of packing supplies for purchase. These supplies include (but are not limited to) wardrobe boxes, TV boxes, lamp boxes, and mattress bags, which are only available for purchase. To purchase these supplies, simply inform our Sales or Customer Solutions team before your appointment. Pricing will be communicated to you at the time of your request, and purchases are subject to availability. We cannot guarantee availability of supplies for purchase nor that supplies will be available for pickup or delivery before your appointment if your order is placed near the date of your appointment.

Any offer by MYLO to provide complimentary supplies or materials is limited to the type of supplies or materials that MYLO chooses to provide, solely at its discretion, and does not guarantee provision of a variety of supplies or materials. Similarly, any offer to provide an unspecified quantity of supplies or materials, such as “unlimited” or a similar term, does not constitute an offer to provide more than the total quantity that is deemed minimally necessary to ensure safe and proper handling of Your Belongings, as determined solely by MYLO or your Service Providers, for the shipment at hand. Any unused boxes, supplies, totes, or materials must be returned to MYLO or retained by your Service Providers on your date of service or we may charge you the retail cost for these items.

Per our Terms of Use (see “Packing Your Belongings”), in order to store some items safely, we may require that you purchase supplies from us if you would like to store an Item that is not properly packed when we arrive at your appointment. The cost of any supplies will be communicated to you at that time.

Disposal Service

If you decide that you no longer want the items you have in storage, please contact our Customer Support team to request disposal of some or all of Your Belongings. A disposed Item will no longer count against the volume of Your Belongings, so after you request disposal, you may be entitled to a smaller Storage Plan if you have met/completed your Minimum Commitment.

Disposing of an Item may cost us money, especially if you ask us to dispose of larger items, like couches or mattresses. To defray these costs, we may charge you a Disposal Fee appropriate to the items you are disposing. We will inform you of the Disposal Fee and ask that you agree to this fee in writing before any disposal.

Delinquent Account Service

If you remain in default and you incur an additional charge, we will add a Delinquent Account Fee to every subsequent invoice until your balance is paid in full and you are no longer in default.

If we incur additional expenses related to your default, including but not limited to collecting your debt, conducting a lien sale, and preserving or disposing of your items, we will assess additional fees on your account at our sole discretion.

Sales Tax

Most of our services are not taxed. In general, sales tax only applies to essential retail items, such as mattress bags, boxes, or packing materials. Some of our services are subject to sales tax in some of the jurisdictions where we operate. Where these apply, sales tax will be added as a separate line item on your invoice. If you have questions about taxes or want us to tell you the tax that applies in your specific situation, please contact our Customer Solutions team.

Contact Us

If you have any questions about these Terms, please email us at [email protected] or send a letter to:

MYLO, Inc.

30 S 9th St

Minneapolis, MN 55402